Our Policy
We want you to love what you ordered from Livora Dream. If something isn’t right, we’re happy to help with a return, exchange, or refund under the conditions below.
Eligibility for Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned unless they arrive damaged or defective:
- Earrings (for hygiene reasons)
- Personalized or custom-made items
- Items marked as final sale
How to Request a Return
Fill out the form below with your order number and the reason for the return, or email us directly at hazemarabiat85@gmail.com. You’ll get an instant confirmation, and we’ll follow up personally within 24 hours.
Return Shipping Costs
If the return is due to our error (wrong item, damaged, or defective product), we cover the return shipping cost. If you’re returning an item for another reason (such as change of mind), return shipping is the customer’s responsibility.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable, except where the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging, and we’ll arrange a replacement or full refund at no extra cost to you.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the item you’d like.
Contact Us
Questions about your return? Reach us anytime at hazemarabiat85@gmail.com.